Privacy Policy
Last Updated: March 2026
At craviontrex, we take your privacy seriously. This isn't just legal jargon — it's a straightforward explanation of how we handle your information when you use our services.
We know privacy policies can be tedious. But understanding how your data is collected, used, and protected matters. So we've written this in plain English, breaking down what happens with your information and why.
This policy complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). If you're based in Australia or use our services, these protections apply to you.
Information We Collect
We collect information directly from you and automatically through your use of our services. Here's what that means in practice.
Personal Information You Provide
When you reach out to us, book a consultation, or use our services, you might share:
- Your name, email address, and phone number
- Physical address and location details
- Financial information relevant to recovery strategies
- Business details and financial history
- Communications you send us through our contact forms or email
Information Collected Automatically
Like most websites, we gather some data automatically when you visit craviontrex.com:
- Your IP address and general location
- Browser type and device information
- Pages you visit and how long you stay
- Referring websites and search terms
- Time and date of your visit
We don't sell your personal information to third parties. Never have, never will.
How We Use Your Information
We use the information we collect for specific, legitimate reasons. Nothing shady or unexpected.
Primary Uses
- Providing financial recovery consultation and services you've requested
- Responding to your inquiries and maintaining client relationships
- Sending you relevant updates about our services (only if you've agreed to hear from us)
- Improving our website experience based on how visitors use it
- Complying with legal obligations under Australian law
- Protecting against fraud and maintaining service security
Communication Purposes
If you've provided your contact details, we may reach out regarding:
- Appointment confirmations and service updates
- Responses to questions or concerns you've raised
- Educational content about financial recovery (with your permission)
- Important changes to our services or policies
You can opt out of marketing communications anytime. Service-related messages (like appointment confirmations) will still come through since they're essential to providing what you've asked for.
How We Protect Your Information
Security isn't just a checkbox for us. We've implemented practical measures to keep your data safe.
Technical Safeguards
- Encrypted connections (SSL/TLS) for all data transmission
- Secure servers with regular security updates
- Access controls limiting who can view sensitive information
- Regular backups stored securely
- Monitoring for suspicious activity and potential breaches
Organizational Practices
Beyond technology, we maintain strict internal policies:
- Only authorized staff access client information, and only when necessary
- Confidentiality agreements for all team members
- Regular training on privacy and data handling
- Documented procedures for responding to data breaches
While we take security seriously, no system is completely foolproof. We can't guarantee absolute security, but we can promise we're doing everything reasonable to protect your information.
Sharing Your Information
We don't hand out your information freely. Here's when and why we might share it.
Service Providers
We work with trusted third parties who help us run our business. These might include:
- Web hosting and email service providers
- Payment processors for handling transactions
- Analytics tools to understand website usage
- Professional advisors (lawyers, accountants) bound by confidentiality
These providers can only use your information to deliver the specific services we've hired them for. They're contractually obligated to protect your data.
Legal Requirements
Sometimes we're legally required to disclose information:
- When compelled by court order or subpoena
- To comply with Australian legal obligations
- To protect our legal rights or defend against claims
- To prevent harm or address fraud
Business Transfers
If craviontrex is acquired or merges with another company, your information may transfer to the new owner. You'd be notified beforehand, and the same privacy protections would continue to apply.
Data Retention
We don't keep your information forever. Here's how long we hold onto different types of data.
| Information Type | Retention Period | Reason |
|---|---|---|
| Contact form inquiries | 2 years | Business correspondence records |
| Client service records | 7 years | Australian tax and legal requirements |
| Financial transaction data | 7 years | Regulatory compliance |
| Website analytics | 26 months | Standard analytics retention |
| Marketing preferences | Until you unsubscribe | Ongoing consent management |
Once the retention period expires, we securely delete or anonymize your information. If you close your account or request deletion, we'll remove your data within 30 days (unless we're legally required to keep it longer).
Your Rights and Choices
Under Australian privacy law, you have specific rights regarding your personal information. Here's what you can do and how to do it.
Access Your Information
You can request a copy of the personal information we hold about you. We'll provide it within 30 days, free of charge for reasonable requests.
Correct Your Information
If something we have is wrong or outdated, let us know. We'll update it promptly. You can often do this yourself by contacting us directly.
Delete Your Information
You can ask us to delete your personal information. We'll honor this request unless we have a legal obligation to keep it (like tax records) or need it to complete services you've requested.
Restrict Processing
You can ask us to limit how we use your information in certain situations — for example, if you believe the data is inaccurate or you're contesting our legal basis for processing it.
Opt Out of Marketing
Every marketing email includes an unsubscribe link. Click it, and you're off the list. Or contact us directly, and we'll remove you immediately.
Lodge a Complaint
If you're concerned about how we've handled your information, contact us first. We'll work to resolve the issue. If you're still unsatisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Website: oaic.gov.au
How to Exercise Your Rights
To make any of these requests, email us at contact@craviontrex.com or write to our Brisbane office. Include enough detail so we can verify your identity and understand what you need. We'll respond within 30 days.
Cookies and Tracking Technologies
Our website uses cookies — small text files stored on your device. Here's what they do and how you can control them.
Types of Cookies We Use
- Essential cookies: These keep the website functioning. They remember your session and preferences. Without them, parts of the site won't work properly.
- Analytics cookies: These help us understand how visitors use our site — which pages are popular, where people get stuck, how long they stay. We use this to improve the experience.
- Functional cookies: These remember your choices (like text size or region settings) to make your experience smoother.
Managing Cookies
Most browsers let you control cookies through settings. You can block all cookies, accept only certain types, or get notified when a cookie is set. Keep in mind that blocking essential cookies may affect how the site works.
For analytics, we use standard tools that collect data about site usage. This information is aggregated and doesn't identify you personally.
Children's Privacy
Our services aren't directed at anyone under 18. We don't knowingly collect information from children. If you're a parent who believes your child has provided us with personal information, contact us and we'll delete it promptly.
International Data Transfers
We primarily operate in Australia, and your data is stored on Australian servers. However, some service providers we use (like cloud hosting or email platforms) may store data internationally.
When data is transferred outside Australia, we ensure appropriate safeguards are in place — either through providers in countries with equivalent privacy protections or through contractual agreements that require the same level of protection as Australian law provides.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices, legal requirements, or services. When we make significant changes, we'll notify you by email (if we have your address) or through a prominent notice on our website.
The "Last Updated" date at the top tells you when the current version was published. We encourage you to review this policy periodically, especially before sharing new information with us.
Continued use of our services after changes means you accept the updated policy. If you disagree with changes, you can stop using our services or contact us to close your account.
Third-Party Links
Our website may link to external sites we don't control. This privacy policy doesn't cover those sites. When you click a link to another website, their privacy practices apply — not ours. We recommend reading their privacy policies before sharing any information.
Questions or Concerns?
If you have questions about this privacy policy or how we handle your information, we're here to help. Reach out through any of these channels:
We aim to respond to all privacy-related inquiries within 5 business days.