Refund Policy
We believe in transparency when it comes to our services. Below you'll find everything about how we handle refunds, what qualifies, and how we work with clients who need to explore this option.
Understanding Our Approach
Look, financial recovery work isn't always straightforward. Sometimes situations change. Sometimes expectations don't match reality. We get that, which is why we've built a refund policy that tries to be fair to everyone involved.
This policy was last updated in March 2026 and applies to all services purchased through craviontrex. We recommend reading through the whole thing before you start working with us – better to know what you're getting into upfront.
When Refunds Apply
- Service not delivered within agreed timeframe without prior notice
- Service differs materially from what was described in your agreement
- Technical issues on our end prevent service delivery
- Cancellation within 14 days of initial consultation (partial refund may apply)
- Duplicate charges or billing errors we can verify
- Service components that remain genuinely unused after 30 days
When Refunds Don't Apply
- Change of mind after work has commenced
- External factors beyond our control affect outcomes
- Client provides incomplete or inaccurate information
- Services already completed to agreed specifications
- Client becomes unresponsive during active service period
- Third-party costs already incurred on client's behalf
How to Request a Refund
Contact Us Directly
Send an email to contact@craviontrex.com with "Refund Request" in the subject line. Include your client ID, service details, and a clear explanation of why you're requesting the refund. The more detail you give us, the faster we can assess things.
We'll Review Your Request
Our team will look at your case within 3-5 business days. We'll check what work was done, what was agreed upon, and whether your situation fits our refund criteria. Sometimes we might need additional information from you during this stage.
Decision and Communication
You'll receive a written response explaining our decision. If approved, we'll outline the refund amount and timeline. If denied, we'll explain why and discuss potential alternatives that might address your concerns better than a straight refund.
Processing Your Refund
Once approved, refunds are processed within 7-10 business days. The money goes back through the original payment method you used. Depending on your bank, it might take an additional few days to show up in your account.
Initial Consultations
If you cancel within 14 days and before the first strategy session, you'll receive a full refund minus any administrative costs already incurred.
Ongoing Services
For monthly services, you can cancel anytime but refunds only apply to unused service periods. Current month charges aren't typically refundable once work begins.
Package Services
Package deals are refundable on a prorated basis for unused components. Completed elements are billed at standard rates before refund calculation.
Processing Times by Payment Method
| Payment Method | Processing Time | Additional Notes |
|---|---|---|
| Credit Card | 5-10 business days | May take longer depending on your bank's processing schedule |
| Debit Card | 5-10 business days | Funds typically appear faster than credit cards |
| Bank Transfer | 3-7 business days | Requires valid account details on file |
| PayPal | 2-5 business days | Usually the fastest option for most clients |
| Wire Transfer | 7-14 business days | May include additional processing fees |
Payment Method Details
Accepted Payment Methods
- Major credit cards (Visa, MasterCard, American Express)
- Debit cards with international payment capability
- Direct bank transfer to Australian accounts
- PayPal for amounts under $5,000
- Wire transfer for larger transactions
Refund Method Requirements
- Refunds must go to the original payment source
- We can't redirect refunds to different accounts
- Closed accounts require alternative arrangement approval
- Currency conversion fees may apply for international clients
- Processing fees are typically non-refundable
Important Considerations
Partial Refunds
Sometimes a full refund doesn't make sense when we've already done significant work. In these cases, we calculate what's fair based on completed milestones, time invested, and any third-party costs we've covered. We'll always show you the math behind partial refund calculations.
Third-Party Costs
When we work on your behalf, we sometimes need to pay for things like credit reports, legal filings, or specialist consultations. These external costs can't be refunded because we've already paid them out. We'll always tell you upfront when something involves non-refundable third-party fees.
Service Modifications
Before jumping straight to a refund, let's talk about whether modifying your service might work better. Maybe the timeline needs adjusting, or the approach needs tweaking. We're usually pretty flexible about changing how we work together if it means the service still provides value.
Dispute Resolution
If you disagree with our refund decision, you can request a review by a senior team member within 14 days. We'll take another look with fresh eyes. For unresolved disputes, we follow Australian Consumer Law guidelines and can work with an independent mediator if needed.